1. What is OwnzoKart?

OwnzoKart is an Indian eCommerce platform offering a wide range of products, including fashion, electronics, home essentials, and more. Our goal is to provide you with high-quality products and exceptional service.

2. How do I place an order?

To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order.

3. What payment methods do you accept?

We accept various payment methods including credit/debit cards, net banking, and digital wallets. You can select your preferred payment method at checkout.

4. How can I track my order?

Once your order is shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor the status of your shipment.

5. What is your shipping policy?

We offer shipping within India. Shipping costs are calculated based on the weight, dimensions, and destination of your order. Orders are typically processed within 1-2 business days and delivery times vary depending on your location. For more details, please refer to our Shipping Policy.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team at info@ownzokart.in as soon as possible. We will do our best to accommodate your request if the order has not already been processed or shipped.

7. How do I return or exchange an item?

If you need to return or exchange an item, please refer to our Return and Refund Policy for detailed instructions. You may return most items within 15 days of receiving them, provided they are in their original condition and packaging.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team at info@ownzokart.in within 7 days of receiving your order. Provide your order number and details of the issue, and we will assist you in resolving the problem.

9. How do I contact customer service?

You can contact our customer service team by emailing info@ownzokart.in. We are here to assist you with any questions or concerns you may have.

10. How do I update my account information?

To update your account information, log in to your account on our website and navigate to the "Account Settings" section. From there, you can edit your personal details, address, and other account information.

11. Is my personal information secure?

Yes, we prioritize the security of your personal information. We use advanced technology and encryption methods to protect your data during transactions and ensure that it remains confidential.

12. Do you offer international shipping?

Currently, we only offer shipping within India. If you require international shipping, please contact our customer service team for more information.

13. How can I provide feedback or suggestions?

We welcome your feedback and suggestions! You can send your comments to us at info@ownzokart.in. We value your input and strive to improve our services based on your feedback.

14. How often do you update your product selection?

We continuously update our product selection to offer you the latest trends and innovations. Be sure to check our website regularly for new arrivals and exclusive offers.

15. What if I have more questions?

If you have any additional questions that are not covered here, please feel free to reach out to us at info@ownzokart.in. We’re here to help!