Refund policy

1. Introduction

Thank you for shopping with OwnzoKart. We strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we are here to help. This Return and Refund Policy outlines the terms and conditions for returns and refunds.

2. Returns

• Eligibility: You may return most items within 15 days of receiving them. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Non-Returnable Items: Some products, such as personalized or perishable items, are not eligible for returns. If you are unsure whether your item qualifies for return, please contact our customer service team.
• Return Process: To initiate a return, please email us at info@ownzokart.in with your order number and details of the item you wish to return. We will provide you with instructions on how to return the item.

3. Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
• Shipping Costs: Shipping costs are non-refundable. You will be responsible for paying the shipping costs to return the item.

4. Exchanges

• Eligibility: If you would like to exchange an item, please follow the return process outlined above and specify the new item you wish to receive.
• Availability: Exchanges are subject to the availability of the new item. If the item is not available, we will process a refund instead.

5. Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team at info@ownzokart.in.

6. Changes to the Policy

OwnzoKart reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page.

Thank you for shopping with OwnzoKart!