Shipping Destinations

• Service Areas: We currently offer shipping within India. If you require international shipping, please contact our customer service team for more information.

3. Shipping Methods and Costs

• Shipping Methods: We use a variety of carriers to ensure that your order reaches you in a timely manner. Shipping methods available will be displayed at checkout.
• Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will be informed of the shipping charges before you complete your purchase.

4. Order Processing Time

• Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
• Delivery Time: Delivery times vary based on your location and the shipping method selected. Standard shipping usually takes between 3-7 business days. Expedited shipping options may be available for faster delivery.

5. Order Tracking

• Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment.

6. Shipping Delays

• Possible Delays: While we strive to meet our estimated delivery times, unforeseen circumstances such as weather conditions, carrier delays, or high order volumes may impact delivery times. We will do our best to keep you informed of any significant delays.

7. Shipping Address

• Address Accuracy: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete address information.

8. Delivery Issues

• Missing or Damaged Orders: If your order does not arrive or arrives damaged, please contact our customer service team at info@ownzokart.in within 7 days of the expected delivery date. We will assist you in resolving the issue.

9. Returns

• Eligibility: You may return most items within 15 days of receiving them. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Non-Returnable Items: Some products, such as personalized or perishable items, are not eligible for returns. If you are unsure whether your item qualifies for return, please contact our customer service team.
• Return Process: To initiate a return, please email us at info@ownzokart.in with your order number and details of the item you wish to return. We will provide you with instructions on how to return the item.